Consult an expert

There are phone consultation services available for family physicians, nurse practitioners and pharmacists in the care and treatment of HIV-positive individuals. Click on each item below for more information.

REACH line

REACH Line: 604-681-5748 (Vancouver); 1-800-665-7677 (Outside Vancouver)

Rapid Expert Advice and Consultation for HIV

The BC Centre for Excellence has created a 1-800 number for all family physicians, nurses, and pharmacists in British Columbia. Health care professionals can now call 604-681-5748 (Vancouver), or 1-800-665-7677 (Outside Vancouver) for timely and convenient clinical advice on HIV/AIDS treatment and management. REACH provides consultation services from infectious disease specialists, physicians, and/or pharmacists experienced in HIV management. This service is available 24 hours a day, 7 days a week.

Upon dialing this number, you can speak to:

  • An HIV Infectious Disease Specialist
  • A Family Physician who is experienced in HIV management
  • An HIV-experienced pharmacist

REACH provides:

  • Timely advice regarding assessment, treatment and management of patients with HIV
  • Assistance with care plan
  • Learning opportunity for knowledge exchange and practical advice
  • Enhanced ability to manage the patient with HIV in your office
  • Calls returned within 1 to 2 hours

REACH does not provide:

  • Appointment booking
  • Patient care transfer within 24 hours
  • Coordination of laboratory or diagnostic investigations
  • Information regarding results of diagnostic investigations
  • Arranging a hospital bed

Call REACH and use SBAR, standard, structured communication approach:

  • Situation – a statement of the problem
  • Background – brief information related to the problem
  • Assessment – analysis/consideration of options
  • Recommendation – request/recommend action

For questions or feedback related to REACH, please email us at:

RACE line

RACE line: 604-696-2131 (Vancouver); 1-877-696-2131 (Outside Vancouver)

Rapid Access to Consultative Expertise

The BC Centre for Excellence in HIV/AIDS is part of the RACE program. The RACE line is for family physicians and nurse practitioners in the Vancouver Coastal Health region to access expert advice on various specialty areas by phone. This service is available from Monday to Friday, 8:00AM-5:00PM PST.

Upon dialing this number, request to be connected with the BC Centre for Excellence for HIV Primary Care. You should receive a call back within 2 hours.

RACE provides:

  • An opportunity to speak directly with specialists
  • Timely guidance and advice
  • Assistance with plan of care
  • Learning opportunity
  • Enhanced ability to manage the patient in your office
  • Calls returned within 2 hours and commonly within an hour
  • CME credit through “Linking Learning to Practice“

RACE does not provide:

  • Appointment booking
  • Arranging transfer
  • Arranging for laboratory or diagnostic investigations
  • Informing the referring physician of results of diagnostic investigations
  • Arranging a hospital bed

For questions or feedback related to RACE, please go to their website:

IDC at St. Paul's Hospital

The John Ruedy Immunodeficiency Clinic (IDC) at St. Paul’s Hospital is a collaboration between the BC-CfE and Providence Health Care (PHC). The IDC brings together an interdisciplinary team of family doctors, specialists, nurses, pharmacists, counsellors, social workers, and nutritionists to provide a broad range of primary care and support services for HIV-positive patients.

For more information:

Phone:      604-806-8060

HIV Pharmacy

Consult an HIV pharmacist at the St. Paul’s Hospital Ambulatory Pharmacy to get advice regarding antiretrovirals or to obtain more resources.

Phone:      1-888-511-6222

BC-CfE HIV specialist consults- St. Paul’s Hospital


BC-CfE HIV and Hepatitis C clinic- St. Paul’s Hospital


Communicable Disease Nurses (Public Health)

Vancouver: 604-675-3900
Central Island: 1-866-770-7798
North Island: 1-877-887-8835
South Island: 1-866-665-6626
Public Health nurses provide support with disclosure, need assessment of services/referrals required, and partner notification.

STOP HIV Outreach Team – Vancouver

Provide comprehensive, flexible HIV testing, treatment, housing, public health follow-up and education. Services include outreach services, nursing support, physician services, peer support, and intensive case management.

Cool Aid Clinic- Victoria
250-385-1466 (Mon, Tue, 9am to 6pm; Wed Thu, 9am to 8pm; Fri, 9am to 3pm; Sat, 10a, to 2pm)
Services include: Community Health Care Centre.

Oak Tree Clinic
604-875-2212 or 1-888-711-3030
Provides specialized clinical care for women and children living with HIV in BC. Their interdisciplinary clinical team includes physicians (Adult, Pediatric, and Obstetric/ Gynecology), dieticians, outreach workers, nurses, pharmacists, and social workers.

University of Liverpool HIV Drug Interactions website
A clinically useful, reliable, comprehensive, up-to-date, evidence-based drug-drug interaction resource, freely available to healthcare workers, patients and researchers.

Immunodeficiency Clinic- Toronto General Hospital
Website of the Toronto General Hospital provides great information on HIV medication.

Prince George AIDS Prevention Program-Northern Health

Walk in Clinic: 250-564-1727 Walk in Daily 1-6pm
Outreach Vehicle: 250-960-9777 Mon-Sun 7-11pm